Senior care is really hard work. But when you understand the common management mistakes and mitigate it, you’ll be in a much better position. The most common problem assisted living care providers face are below three:
- Labor costs
- Limited pool of prospects
- High competition
It’s crucial to realize that your new facility requires the technological outfitting of any other business. Investing in top-notch software can bring all these disparate responsibilities under one roof. When you are well-equipped and passionate–this will help you attract residents and make your job easier and more joyful.
5 Common Management Mistakes Every Caregiver Need to Avoid in Their Assisted Living Facilities
1. Missing Marketing Opportunities
- Communities are striving to develop new marketing strategies for better occupancy
- Majority of communities fails to leverage the digital marketing opportunities
- Connect with your current and prospective customers on digital channels
“The percentage of location-based searches increased from 15% to 39% (2016 to 2019)”
“Companies that automate lead management see more than 10% revenue in 6-9 months time “
2. Neglecting Miscommunications
- Facility administrators grapple with the challenge of effectively communicating with staff, residents & families
- It is a better time to take advantage of technologies
- Automated features save loads of management time
Poor communication is leading to
- Low Morale (31%)
- Missed Performance Goals (25%)
- Increased Stress (52%)
- Lost Sales (18%)
3. Poor Data Management
- Fails to track resident information
- Use an electronic form to gather all the resident information
- Backup emergency data on a cloud for quick access from any location
“46% stated that electronic data management is the biggest single productivity improvement”
4. Lack of an Emergency Notification System
- Most of the senior care have neither fully-functioning emergency notification systems nor strategies.
- Implement an effective system to make sure that employees & residents can handle the emergency situation.
“Every 11 seconds, an older adult is treated in the emergency room for a fall”
“More than 2.8 million injuries treated in emergency departments annually due to falls”
5. Irregular Work Scheduling
- Scheduling is the most difficult aspect of managing hourly employees.
- Consistent and reliable schedules avoid pain point for workers & improve service
- Correct any conflicts due to overlapping shifts, overtime, and unavailability of employees
“Employee turnover is 174% more likely without real-time scheduling capabilities – Bersin by Deloitte”
Plan ahead to address some of the most prominent improvement factors
